Come one and come all, today we’re going to talk about service in your business! Don’t be shy there are plenty of seats available, choose your favorite seat up front and let’s get started…
I’d like to invite you to close your eyes and go back to a time in your memory when you were young, perhaps even in first or second grade. And remember some of the large concepts like reading, writing, and arithmetic; as well as the important life skills like truth, honor, and integrity. What were some of your key learning points from this time?
For me, I learned very young that lying, cheating, and stealing were wrong, inappropriate, and unethical.
When I flash back to first grade I remember how I loved to listen to rough pencil lead as it scratched across the wide ruled green newsprint. I could practice letters full of ascenders and descenders of the alphabet for hours. So one day I decided to fill my tote bag with a hefty stack of green pages from the supply corner and take them home.
I vividly remember emptying out my bag in front of my Mom as she put away clothes in her bedroom dresser drawers. I waved the paper high in the air and shouted with glee, “Lookie what I’ve got!” My Mother smiled and said something about what a wonderful gift that the teacher had given me that day. I remember furrowing my brow and saying, “She didn’t give them to me,” with all the innocence of a child. My Mother coldly stared, “She didn’t? How did you get them?” To which I replied something about wanting to practice my letters and numbers, so I just took a few pages and stuffed them in my tote bag to bring home with me. To this day I can hear my Mother saying in a very stern voice, “Young Lady, that is stealing…and cheating!”
I was shocked and scared to death all in one moment. I knew that both stealing and cheating were wrong, but I hadn’t grasped the real meaning of the act until that exact moment. When I stopped crying over my terrible deed; my Mom coached me about how I would return every last piece of paper to my teacher bright and early the next morning, and apologize for my behavior too.
And I did.
Connecting the Dots
So what does cheating and stealing have to do with being of service in your business—EVERYTHING!
Men are rich only as they give. He who gives great service gets great rewards. –Elbert Hubbard
I strongly believe that if we’re not showing up with our entire bag of gifts and talents, first and foremost for ourselves and our businesses, and then for our clients–we are cheating them and us out of a rich experience.
Every day I talk with potential clients, clients, and even colleagues who want to keep some part of their unique values, experiences, and especially their skill-sets hidden. It’s not that they knowingly do this, it’s that they think their clients don’t care about the fact that they know how to peel an orange in a single roll, how to diaper a baby in three easy steps, or how to plan out all of their marketing for month in only two hours.
Okay, so maybe your client really doesn’t want to know exactly all the things that you know, but maybe in some cases they do.
What your clients really want to know is the result or the outcome of you of having those experiences, or learning those skills, and how they apply to their unique business. For example peeling an orange can be all about speed and grace, diapering a baby is about dealing with messy stuff and staying sane, and getting all of your monthly marketing completed in two hours–are you serious?
Identify Your Top 30 Skills
Grab a pen, and a piece of paper (no it doesn’t need to to be wide ruled and green) and simply start writing down ten experiences you’ve had in your life, just the first ones that come to mind. They can be wild and crazy experiences, or practical and pragmatic, and everything in between. Next write down three real and tangible skills that you learned as a result of those ten unique experiences. Then review your list, impressive right?I already knew that about you…you’re Brilliant!
Let’s Talk About Service
So here’s the third and final step, ask yourself how many of these skills are you using in your business today with your clients? 20%? 50? 80% or more? I invite you to start showing up in a bigger way, and bring as much of yourself into your business using as many of your unique skills as possible. Don’t cheat or steal the situation, rather give them great service simply by showing up and being all of who you really are!
Please share one or two of your skills in the comment section below, and then also tell us how these skills help you be of ultimate service to your business clients.
Are you a Conscious Women Entrepreneur–Coach, Consultant, or Healer, who has been in business 2+ years and is ready to take your business to the next level of profitability and success? Let’s talk, I can help!
This blog post is part of the Word Carnival. Each month, expert business owners get together to share their strategies, wisdom, and insight on unique topics. This month’s topic: Service: Acknowledging the Invisible Elephant in Your Office. Be sure to read all of the other thought-provoking articles too!
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